Data protection

Notes on data protection
Protecting your privacy is very important to us. Our privacy policy provides information on how we use and protect your data on the Alvacollins website.

Website operator
The Alvacollins website is operated by:
Alvacollins.shop
Contact: [email protected]
You can reach our data protection officer at [email protected]

Data collection and storage

You can visit our website without telling us who you are or providing any personal data. We will only save the following access data without any personally identifying information, even if you are coming to our website from a newsletter link:

- The name of your internet service provider (ISP)
- The website you are coming to us from
- The name of the requested file

This data is used solely for the purpose of improving our services and cannot be traced back to you. We collect, store, and process your data in order to complete your purchase order and handle any subsequent guarantee claims, as well as for promotional purposes.

We collect and process the following personal data about you when you visit our website, or if you voluntarily provide us with it when ordering, creating a customer account, or registering for our newsletter:

- Your contact information including your email address
- Your account details from the ordering process
- Online identifiers

What are online identifiers? When you visit a website, your browser sends information about your browser type and version, your operating system, your referrer URL, your IP address, the file name, your access status, the amount of transferred data, the date and time of the server request. This information is pseudonymised and doesn’t personally identify you.

Purpose
We process your data for the following purposes:
- Contacting you
- Promotional purposes
- Quality assurance
- Our statistics
- Processing your sales contract
- Sending our newsletter

Third parties
If you made a purchase we forward your personal data to contracted service providers that we use to complete your order (e.g. manufacturers, shipping partners or payment service providers). If you have signed up for the newsletter, the personal data that you provided upon registration will be used to send you personalised newsletters. 

Data sources
The data we receive comes from you (including data about the devices you are using).

Duration of storage
We will store your data:
- If you have consented to the processing of your data, until you withdraw this consent, otherwise after 6 months, or, depending on the specific type of data, in accordance with the relevant storage period prescribed by law.
- If we need the data to implement a contract, at most for as long as the contractual relationship with you is in effect, or for as long as legal retention periods are applicable.
- If we use your data on the basis of our legitimate interests, at most so long as it does not outweigh your interest to have this data deleted or anonymised.

Legitimate interests
When processing your data, we pursue the following legitimate interests:
- The improvement of our service
- The protection against misuse
- Statistics

Recipients or categories of recipients of personalised data
When processing your data, we work with the following service providers who have access to your data:
- Shipping partners
- Web hosting providers
- Providers of social media platforms
- Advertising networks (for ads)
- Providers of web analysis tools

Your rights as an affected party
According to article 15 ff. of the GDPR, you have—partly subject to certain conditions—the right to:
- Request information on the processing of your data
- Amend your data
- Delete or disable your data
- Limit your data
- Object to the processing of your data
- Receive your data in a transferable format and forward this to a third party
- Withdraw your consent to the processing of your data for the future

Requirement or obligation relating to the provision of data
Unless otherwise specified when collecting the data, the provision of data is neither necessary nor compulsory.

Further information on data protection

Contact
The easiest way to get in touch with us quickly is by contacting us via email at: [email protected]

Email newsletter
By subscribing to our free newsletter you will be the first to learn about new products, valuable tips and news, as well as exclusive offers. After signing up you will receive a confirmation email with an activation link to begin receiving the newsletter. If you no longer wish to receive our newsletter you can unsubscribe at any time, simply by clicking the “unsubscribe" link in the footer of any of our newsletters or by sending an email to [email protected]

Data security
For every customer who registers accordingly, we set up a password-protected direct access to the inventory data we store on them via a customer account. Here, you can view data relating to your completed, open, and recently sent orders, in addition to managing your address data and newsletter settings. The transfer of this data to the following places is encrypted:

* Login / * Customer account / * Shopping cart / * Ordering process

We secure our website and other systems through technical and organisational measures against loss, destruction, access, change, and distribution of your data by unauthorised persons. You should always treat your login details confidentially and close your browser window when you have finished visiting our website, particularly if you are using a shared computer.

Order and contract
We save the contract text and send you an email immediately after receiving your order with your order data. You can view our terms and conditions here at any time. If you are registered on our website, you can view past orders in your customer account. You can use various payment methods on our shop. Your credit card or account details are collected and processed directly by the respective payment service provider and are not saved by us. We have absolutely no access to your payment information. For specific information, refer to the respective privacy policy of your payment provider.

Anti-spam policy
Alvacollins does not tolerate any spam. That does not mean, however, that we can prevent spam on the internet. If you think that you have received an unsolicited email from us, please contact [email protected] so that we can investigate the issue.

Cookies

This website uses cookies. A cookie is a small text file with an identification number which, when using our website, is transferred and recorded on your computer, together with the other, requested data. Storing these cookies helps us to tailor our website accordingly to you and makes it easier to use, for example by saving certain information you enter so that you don’t have to constantly re-type it. The file is kept ready for later access and serves to authenticate the user.

As cookies are just simple files and not executable programs, they pose no danger to your computer. Depending on the chosen preferences in your internet browser, it may automatically accept cookies. This preference can be changed, and the storage of cookies completely disabled or deactivated in such a way that the user is notified as soon as a cookie is saved. In the case of a complete disabling of cookies, however, certain functions of the website will no longer be available or only in a limited form.

1. Session cookies
Session cookies are deleted once you close your browser.

2. Permanent cookies
We also use cookies that remain on your hard drive. Their expiration date is set to a date in the future. When visiting our website again, permanent cookies automatically recognise that you were already here and which options and settings you prefer, along with any text you may have entered into fields on our forms.

3. Use of third-party cookies
We work with several advertising partners who help us make our internet service and the Alvacollins website more interesting for you. Therefore, we also store cookies from partner organisations on your hard drive. These are temporary cookies that delete themselves automatically after a given period of time. Cookies from partner organisations are mostly deleted after a few days or within 24 months, and, in individual cases, after several years. The cookies from our partner organisations do not contain any personally-identifying data. Data is only collected under a user ID which at no point will be combined with personally-identifying data about you. You can object to data collection and storage for the purposes of web analysis at any time with future effect by letting us know with an email to [email protected].

Re-targeting

Our website uses a so-called re-targeting technology to make your online experience more interesting. This makes it possible to reach internet users who are already interested in our shop and products on other websites through adverts. We believe that personalised, interest-related ads are generally more interesting for internet users. The insertion of these ads on the websites of our partners works through cookies and by analysing previous user behaviour. This form of advertising is completely anonymous. No personalised data will be saved, and a user profile will not be merged with your personalised data.